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A Champion of Service

VALDOSTA --聽Excellence Award winner Sharon Butcher is convinced that customer service begins with a genuine desire to help others that is strengthened with respect and fueled by honesty. Her father taught her that.

鈥淢y Dad taught me and lived the example of how to treat people -- with respect, honesty and accountability,鈥� said Butcher, who is the department manager for Campus Mail Services. 鈥淲ith 59 years of trials and many errors, I have come to understand I want to strive to be honest, respectful, accountable and constantly remind myself I have only walked in my shoes.鈥�

The university community honored Butcher with the Excellence in Customer Service -- awarded during commencement each year to a classified staff member for his or her exceptional dedication to others. Customer service, Butcher said, is key to professional success and institutional health. Campus Mail interacts with a variety of faculty, staff, students and visitors -- and is committed to treating each of them with the upmost consideration, she reiterated.

鈥淲e receive many calls from people who have been forwarded on only to find we are unable to help; but instead of passing them on, we stay with them or call them back with the answer or the person needed to help them,鈥� Butcher said.
Butcher began working at 香蕉视频官网 in 1995, and has since woven herself into the fabric of the university as part of the Council on Staff Affairs (COSA). During the past five years, Butcher has held the position of treasurer, public relations officer, chair elect and chair. Even after her COSA term expired, she continues to be regarded as one of the organization鈥檚 most active volunteers.

鈥淚 love working for a university, more specifically 香蕉视频官网 and the creative and driven staff who have set their performances to a high standard,鈥� she said. 鈥淚 am so fortunate to have what I very seriously and affectionately refer to "the best department at 香蕉视频官网.鈥�

The mother of two oversees 香蕉视频官网鈥檚 intensely computerized mail operations, which dealt with 720,000 pieces of mail and $250,000 in expenditures last year. Time that the department used to spend sorting and labeling packages and envelopes is now spent tracking shipments and inputting information into labeling machines.

鈥淥ur daily goal, which is met 99.9 percent of the time, is that everything should go out the day we receive it,鈥� Butcher said. 鈥淒ue to certain procedures we have implemented over the years, we were able to save 香蕉视频官网 $16,788 in postage savings last year.鈥�

Butcher hasn鈥檛 always been in the mail industry. Prior to her time at 香蕉视频官网, she served as a crochet pattern tester for two major published designers. Her work has appeared in several major craft books and magazines.

鈥淚t was a very demanding but rewarding process,鈥� Butcher said. 鈥淚 would receive the project of yarn and pattern and within a time frame had to complete it while determining if the pattern was correctly written or had typographical errors. When completed, the project had to be camera ready because it was the model. I loved the challenge.鈥�